- AI Agent Co-pilot: Surface real-time knowledge base articles, “Next Best Action” recommendations, and live translation during every interaction—guiding agents through complex resolutions with confidence.
- Automated ACW: Generative AI instantly summarizes interactions, extracts key insights, and syncs notes, giving agents more time for helping customers.
- Integrated Collaboration: Connect agents with back-office experts via embedded Microsoft Teams, allowing for instant consults without putting the customer on hold.
- Integrated CRM: Pull customer data from Salesforce, Dynamics 365, Zendesk, or your custom CRM directly into the interaction window. One screen, complete context, zero tab-switching.